Cookie Policy
This Cookie Policy outlines how our online gaming platform utilises cookies and similar tracking technologies to enhance your user experience, secure your account, and analyse site performance. We are committed to transparency regarding our data collection practices and comply with applicable regulations governing online gaming operators. This policy explains what cookies are, why we use them, how you can manage your preferences, and your rights regarding cookie usage. Last updated: January 15, 2026.
What Are Cookies
Cookies are small text files stored on your device when you visit our gaming platform. These files contain information about your browsing behaviour, preferences, and account details. They function as a digital memory system, allowing our website to recognise you upon subsequent visits and personalise your gaming experience. Cookies operate independently on each device and browser, meaning they do not automatically transfer between different computers or mobile applications. When you access our platform, your browser sends stored cookie data back to our servers, enabling seamless account access and preference retention.
Types of Cookies We Use
Our platform employs multiple categories of cookies, each serving distinct purposes within our gaming ecosystem. The following table provides comprehensive information about the types of cookies utilised on our site:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential/Necessary | Enable core functionality such as account login, session management, security features, and payment processing. These cookies are mandatory for platform operation and cannot be disabled. | Session or 12 months | Session identifiers, authentication tokens, CSRF protection |
| Functional | Remember user preferences including language selection, display settings, game favourites, and account customisation options to enhance usability and convenience. | 1-2 years | Language preferences, theme selection, betting history filters |
| Analytical | Track user interactions, page performance, traffic sources, and engagement patterns. Data is aggregated and anonymised for statistical analysis and platform optimisation purposes. | 2 years | Google Analytics identifiers, page view tracking, bounce rate measurement |
| Marketing/Advertising | Enable targeted advertising campaigns, track conversion rates, and display personalised promotional content based on browsing behaviour and gaming preferences. | 1-3 years | Advertising network identifiers, retargeting pixels, campaign tracking codes |
| Social Media | Facilitate integration with social platforms, enable social login functionality, and track social media sharing activities related to gaming content. | Session or 1 year | Facebook SDK identifiers, Twitter integration cookies |
Why We Use Cookies
Cookies serve multiple critical functions within our gaming platform infrastructure. Essential cookies enable account security, protect against fraudulent activities, and maintain your login session throughout your visit. Functional cookies remember your preferences, gaming history, and account settings, eliminating the need to reconfigure options during each login. Analytical cookies provide valuable insights into user behaviour patterns, allowing us to identify technical issues, optimise page load times, and improve overall platform performance. Marketing cookies facilitate personalised promotions and targeted advertising campaigns that align with your gaming interests and playing habits. Additionally, cookies help us comply with regulatory requirements, track responsible gaming features, and implement age verification measures required by gaming authorities.
Third-Party Cookies and External Partners
Our platform integrates with external service providers who may place cookies on your device to deliver specialised services. Payment processors utilise cookies to secure transaction data and prevent fraudulent payments. Analytics providers track aggregated user behaviour to generate performance reports. Advertising networks place retargeting cookies to display relevant promotional content across the internet. Social media platforms may install cookies when you interact with embedded social features. These third-party providers operate under their own privacy policies and cookie policies, which may differ from ours. We encourage you to review their policies independently. However, we remain committed to ensuring that all third-party partners comply with applicable data protection regulations and maintain appropriate security standards for handling user information.
Managing Your Cookie Preferences
You possess significant control over cookie usage through various methods. Upon your first visit, a cookie consent banner appears, allowing you to accept or customise your preferences. You can access detailed cookie settings through your account dashboard, where you can enable or disable specific cookie categories except essential cookies, which remain active to maintain platform functionality. Your preference choices are stored and respected during future visits unless you clear your browser data. Please note that disabling functional or analytical cookies may impact platform usability and our ability to personalise your experience. You retain the right to withdraw consent at any time by adjusting your settings, though previously collected data cannot be retroactively deleted.
Browser-Level Cookie Controls
Modern web browsers provide built-in tools for managing cookies at the system level. You can adjust cookie settings directly through your browser preferences using these methods:
- Google Chrome: Navigate to Settings, select Privacy and Security, choose Cookies and Other Site Data, then configure your preferred cookie handling options including blocking all cookies or allowing only specific sites.
- Mozilla Firefox: Access Preferences, select Privacy & Security, locate Cookies and Site Data section, and choose to delete cookies automatically or manage exceptions for trusted websites.
- Safari: Open Preferences, click Privacy tab, and select your preferred cookie policy including blocking all cookies, third-party cookies, or cookies from unvisited websites.
- Microsoft Edge: Go to Settings, select Privacy, Security and Services, find Cookies and Other Site Data, and adjust your cookie management preferences accordingly.
- Opera Browser: Visit Settings, select Advanced, choose Privacy & Security, and configure cookie handling to match your privacy requirements.
Do Not Track Signals and Privacy Rights
Some browsers and devices support “Do Not Track” functionality, which sends signals indicating your preference against tracking. However, our platform does not currently respond to Do Not Track signals as technical standards remain inconsistent across the industry. Your explicit cookie preferences set through our consent management system take precedence over browser-level Do Not Track requests. Under data protection regulations applicable to gaming operators, you retain certain rights including the ability to request information about collected data, obtain copies of your data, request corrections to inaccurate information, and request deletion of non-essential data in certain circumstances. To exercise these rights, contact our dedicated privacy team through the support channels provided on our platform.
Cookie Updates and Policy Changes
We may update this Cookie Policy periodically to reflect changes in our technology, regulatory requirements, or business practices. Significant modifications will be communicated through email notifications or prominent announcements on our platform. Minor updates such as clarifications or administrative corrections may be implemented without advance notice. Your continued use of our platform following policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to remain informed about our cookie practices. Subscribe to our newsletters or enable notification preferences to receive immediate updates regarding important policy modifications that may affect your gaming experience or data privacy.
Contact Information and Support
Should you have questions, concerns, or require assistance regarding our cookie practices, our customer support team remains available through multiple channels. You can contact us via live chat during operational hours, submit enquiries through our contact form, or email our dedicated privacy team directly. Our representatives can provide personalised guidance on managing cookie settings, explain specific cookie purposes, address privacy concerns, and facilitate data subject access requests. We are committed to responding to all enquiries within seven business days. For complaints regarding our cookie or privacy practices, you may escalate your concerns to the relevant gaming authority or data protection regulator in your jurisdiction. Our transparent communication ensures you maintain complete understanding of and control over your personal data throughout your gaming experience on our platform.